Shipping and Returns at Hammond's Candies
During our slower months (January through October), you can expect your order to be shipped in 1-3 business days. In our busy months (November and December), please allow 5-10 business days for your order to be pulled and shipped. Shipping time will then depend on where your order is being shipped. In most cases, please allow up to 10 business days to receive your order from the time you placed it online. You will receive an online confirmation with tracking your order has been processed.
Please note, we only ship Monday through Friday. Orders submitted on Thursday or Friday during the hot summer months or in hot areas will not be shipped until the following Monday. If you have chosen Express Shipping and it is a Thursday or Friday, please call us if your package needs to ship before the following Monday. If you have chosen an Express Shipping option any day of the week, and you need the order to ship the day it was placed, the order must be submitted by 12:00pm MST. If you choose Express Shipping with the FREESHIP or FREEGROUNDSHIP discount code, the package will ship Ground. You will receive your order within 4-10 days. You will not receive free ground shipping if the code is not applied in the discount section of checkout.
We are not responsible for missing or stolen product(s). If your product is being delivered to an apartment building or other non residential area, please request signature required in the notes portion of your order. We do not ship to PO boxes within the US. If you are sending to an APO or a military address please provide any pertinent information in the notes portion of your order.
Hammond’s Candies is proud to handcraft some of the world’s most nostalgic candies with the same careful craftsmanship that Mr. Carl T. Hammonds, Sr. originally created in 1920. If, for some reason, you are not satisfied with your purchase, please refer to the information below.
If your candy arrived melted or broken:
While we do our best to ensure that your order arrives in perfect condition, breakage and melting does occur from time to time. If your order arrives with broken or melted products, please reach out to our Customer Service team at email@example.com to request a replacement. If notification is received within 72 hours of delivery, we will be happy to replace or provide a store credit for the products at no additional cost to you.
If the candy you received doesn’t look like it did online:
Because many of Hammond’s Candies are made by hand, the color and shape of the candy may vary slightly from the photos you see online. Your computer or mobile device’s screen resolution and settings may also affect the colors you see when viewing our products online. If you still feel as though the candy received is not what you ordered, please reach out to firstname.lastname@example.org within 72 hours of delivery.
If you received the wrong product or you are missing part of your order:
Please refer to your order confirmation email to verify what you purchased. If you find that you received something you didn’t order or you are missing products, our Customer Service team will be happy to help. Please reach out to email@example.com and our team will ensure that you receive the products you ordered at no additional cost to you. Please note: Notification must be received within 72 hours of delivery.
If you were unhappy with your order for any other reason:
We are unable to accept returns for reasons outside of those listed above. However, we value the feedback of our customers and welcome your thoughts. Please feel free to email our team at firstname.lastname@example.org. If the value of the replacement is under $10.00, we reserve the right to credit you for the lost amount verses replacing your damaged product.